Effective Date: 28th January 2026
Snaptionery aims to provide quality stationery products and a smooth ordering experience.
We only accept replacement or refund requests if the item delivered is damaged or defective at any time of delivery. customer must report the issue within 24 hours of delivery with proper proof. No refund or replacement request will be accepted for any other reason, including change of mind or incorrect item selection by the customer.
Refund Eligibility: Refunds are available for items returned in original condition and packaging within 1 business day of receipt. The item must be unused and not damaged , the amount will be refunded to the original payment method.
If a payment is made successfully but the order cannot be fulfilled, the amount will be refunded to the original payment method.
Damaged or Incorrect Items: If a customer receives damaged or incorrect products, they may contact us within 24 hours of delivery with order details and proof. After verification, a replacement or refund will be initiated.
Non-Refundable Items: The following items are not eligible for refunds - Custom or personalized products, Products that have been damaged by the customer or used in a way other than intended
Partial Refunds: If an item is returned in a condition that prevents full resale (e.g., opened or damaged packaging), a partial refund may be issued based on the condition of the item upon inspection.
Refund Processing Time: Approved refunds are processed within 5–7 business days and will be credited to the original payment method used during checkout.
Contact for Refunds: For refund or cancellation requests, please contact us at: Email: admin@snaptionery.com
